RBHernandez Services Returns Policy
We accept refunds and exchanges.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Refunds
Once your return/inquiry is received and inspected, we will send you an email to notify you that we have received your returned item/notice. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refund Timeline
It takes 2-7 business days to process a refund with Square. Once the refund is processed and sent to our customer’s card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to our customer’s account. In total it can take 9-14 business days for our customer to receive their refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at .
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Service
Once service has been rendered and completed. If there was an issue that arises from our service within the 30 days after completion. The customer may qualify for a partial/full refund. To qualify for a partial/full refund:
Cancellation Fee
If the customer booked an appointment via phone call, email or through our booking link. It is the the sole responsibility of the customer to notify RBHernandez Services of any cancellation via phone, email or through our booking link. If RBHernandez Staff arrives at the location and the customer is a “no show”. We will charge the customer the travel fee if its a Mobile Notary service. Or the full Diagnose Consultation fee for our Computer Services. Cut-off time for allowing clients to cancel or reschedule is 12 hours before their appointment.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: RBHernandez Services (attn. Rafael Hernandez) 1001 W. Imperial Hwy #3867, , La Habra, California 90632 United States.
Shipping
To return your product, you should mail your product to: RBHernandez Services (attn. Rafael Hernandez) 1001 W. Imperial Hwy #3867, , La Habra, California 90632 United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.